Protection of Minors

COLOPL aims to protect minors and provide an environment in which all users can use the services it operates and provides in safety and with peace of mind.
We will continue to strengthen our efforts to maintain and improve the soundness of our services for the protection of minors.

COLOPL's Major Initiatives

1.Limitation of function due to age information

For the purpose of protecting minors, some functions are restricted, prohibited from being used, and charges are restricted based on the date of birth information entered at the time of admission or at the time of billing (entry is up to the date of birth).

2.Establishment of "Over-use prevention stopper"

We provide users with an "Over-use prevention stopper" that displays a warning when the amount for monthly charges (excluding tax) exceeds ¥50,000.

3.Establishment of "Family's reassure setting"

We provide users with "Family's reassure setting" to prevent unexpected charges from being incurred due to misoperation of children.

4.Implementation of patrols

The service is monitored 24 hours a day, 365 days a year.

■ Implementation of system monitoring aimed at preventing inappropriate postings

Block inappropriate posts in advance (NG word filtering).

■ Implementation of Human Oversight

Details of postings identified in the system with a high degree of violation, as well as the posted information reported by the system, are monitored by a dedicated monitoring staff.

5.Introduction of a penalty system

For users who commit acts deemed inappropriate, such as violations of rules, strict punishments such as suspension of use and forced withdrawal of services shall be implemented.

6.Conducting awareness-raising activities

In order to ensure that users can use our services safely and with peace of mind, we provide guides and educational contents for the use of services for minors, and conduct awareness-raising activities.

  • 1.~3.Regarding. only if the settlement procedure is conducted by our prescribed operation. Also, the settings may differ depending on the game.